Product Support
S4Software Product Support Plans
The most important thing to us at S4Software is our customer’s satisfaction. We do our best to get to know our customers, their environment and requirements so that we can provide them with excellent, efficient and personalized product support and service.

We understand that when you have a problem or need a question answered, you want it taken care of NOW. So in an effort to provide the best possible product support, we offer several customer support options which we will tailor to fit your organization’s needs.

Whatever support options you choose, you can feel confident that you will receive prompt, professional and personalized technical service from knowledgeable trained staff.

  • Bronze

    The Bronze Package is the standard S4Software product support package. Unless otherwise requested, all initial license sales are automatically covered by this plan.

    Technical Support
    – 8 a.m. to 6 p.m. U.S. Pacific time
    – Monday through Friday excluding holidays
    – Via: Telephone, E-mail
    Bug fixes for the current release
    Minor releases *

  • Silver

    The Silver Package is designed for the customer who needs slightly extended support hours.

    Technical Support
    – 7 a.m. to 7 p.m. U.S. Pacific time
    – Monday through Friday excluding holidays
    – Via: Telephone, E-mail
    Bug fixes for the current release
    Minor releases *
    Discounts on major releases **

  • Gold

    The Gold Package is for the customer who not only wants extended support hours, but also wants the peace of mind that comes from being able to budget more efficiently for changes that occur in computer software.

    Technical Support
    – 7 a.m. to 7 p.m. U.S. Pacific time
    – Monday through Friday excluding holidays
    – Via: Telephone, E-mail
    Bug fixes for the current release
    Major releases **

  • Platinum

    The Platinum Package is for the customer who wants it all, or for those who require 24/7 support.

    Technical Support
    – 24 hours a day
    – 7 days a week ***
    – Via: Telephone, E-mail
    Bug fixes for the current release
    Major releases **

    * Minor releases refer to releases within a series, e.g. 5.1, 5.2, etc.
  ** Major releases are to a higher revision number, e.g. 5.x to 6.x.
*** Some holidays may be excluded – talk to your S4Software Representative
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