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Support Plans The most important thing to us at S4Software is our customer's satisfaction. We do our best to get to know our customers and their systems so that we can provide them with excellent, personalized, and efficient service. We understand that when you have a problem or need a question answered, you want it taken care of NOW. So in an effort to provide the best possible support, we offer several customer support options. Whatever support options you choose, you can feel confident that you will receive professional and personalized technical service from knowledgeable trained consultants. Bronze The Bronze Package is the standard S4Software support package.
– 8 a.m. to 5 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
Silver The Silver Package is designed for the customer who needs slightly extended support hours.
– 7 a.m. to 7 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
Gold The Gold Package is for the customer who not only wants extended support hours, but also wants the peace of mind that comes from being able to budget more efficiently for changes that occur in computer software.
– 7 a.m. to 7 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
Gold Plus The Gold Package is for the customer who not only wants extended support hours, but also wants the peace of mind that comes from being able to budget more efficiently for changes that occur in computer software.
– 7 a.m. to 7 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
Platinum The Platinum Package is for the customer who wants it all, or for those running 24/7 businesses.
– 24 hours a day
– 7 days a week **
– Via: Telephone, E-mail, Facsimile
* Major releases refer to 5.1, 5.2,
etc. This does not include upgrades, e.g. 5.x to 6.x. |
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